Refund Policy

Palpaca Platform

Effective Date: February 16, 2026 Last Updated: February 16, 2026

1. Overview

This Refund and Cancellation Policy (the “Policy”) applies to all subscription plans and credit purchases made on the Palpaca platform (“palpaca.dev”), operated by Sagewill S.r.l., trading as Palpaca, with registered office at Via Panciatichi 16, 50141 Florence (FI), Italy, VAT No. IT07481150485.

Palpaca is a business-to-business (B2B) platform. By subscribing to a plan, you confirm that you are acting in a professional or business capacity and not as an individual consumer. This Policy forms part of the Palpaca Terms of Service.

2. Subscription Plans

Palpaca offers two subscription options: Monthly plans and Pay Upfront (yearly) plans. Both include a credit allowance used for AI-powered code generation on the platform.

2.1 Monthly Plans

Monthly plans are billed on a recurring monthly cycle. Each plan includes a fixed credit allowance per billing cycle as follows:

Plan	Monthly Price (USD)	Credits per Month
Starter	$50	100
Growth	$100	200
Professional	$150	300
Business	$200	400
Scale	$300	600
Enterprise	$400	800
Enterprise Plus	$500	1,000

2.2 Monthly Credit Rollover and Expiry

Unused credits from a billing cycle roll over to the following month.
Rolled-over credits expire at the end of the month following the month in which they were allocated. This means you may accumulate up to two months’ worth of credits at any given time (the current month’s allocation plus the prior month’s unused balance).
Credits are consumed in the following order: (1) free signup and referral credits first (these never expire); (2) monthly credits on a first-in, first-out (FIFO) basis (oldest monthly credits are used first); (3) Pay Upfront credits last (FIFO).
Credits have no monetary value outside the Palpaca platform and cannot be exchanged, transferred, or redeemed for cash.

Example: On the Starter plan ($50/month, 100 credits), if you use 60 credits in January, 40 credits roll over to February. In February you receive 100 new credits, giving you 140 total. The 40 rolled-over credits from January expire at the end of February if unused.

2.3 Pay Upfront (Yearly) Plans

Pay Upfront plans offer a 10% discount on credits in exchange for an annual commitment. These plans activate a yearly subscription billed as a single upfront payment.

Plan	Annual Price (USD)	Total Credits	Effective Rate
Annual Standard	$540	1,200	$0.45/credit
Annual Professional	$1,080	2,400	$0.45/credit

2.4 Pay Upfront Credit Expiry

Credits purchased through a Pay Upfront plan expire twenty-four (24) months from the date of purchase.
All Pay Upfront credits are allocated immediately upon payment.
Credits are consumed according to the consumption hierarchy described in Section 2.2. Pay Upfront credits are consumed last, after any free, referral, and monthly credits.

3. Cancellation

3.1 Cancellation of Monthly Plans

You may cancel your monthly subscription at any time through your account settings at palpaca.dev or by contacting support@palpaca.dev.
Cancellation takes effect at the end of your current billing cycle. You will retain access to the platform and your remaining credits until that date.
Upon cancellation, no further charges will be applied to your payment method.
Any unused credits (including rolled-over credits) will remain available until they expire under the rollover rules described in Section 2.2.

3.2 Cancellation of Pay Upfront Plans

Pay Upfront plans run for the full twelve-month subscription period. Early cancellation does not entitle you to a refund of any portion of the upfront payment.
You may choose not to renew your Pay Upfront plan at the end of the twelve-month period. If you do not renew, your subscription will not auto-renew and no further charges will be applied.
After the subscription period ends, any remaining credits will continue to be available until they expire under the twenty-four-month expiry rule described in Section 2.4.

3.3 Data After Cancellation

Palpaca generates two types of code: user-facing frontend code (UI Extensions) and backend server functions. Upon cancellation or expiry of your subscription:

Frontend code is never deleted. All user-facing UI Extension code generated through Palpaca remains deployed and functional in your HubSpot account. You retain full ownership of this code regardless of your subscription status.

Backend server functions will be deactivated. Palpaca-generated backend functions (serverless functions, API endpoints, and scheduled operations) require an active subscription to operate. Upon cancellation or expiry, these backend functions will cease to execute. Any UI Extensions that depend on backend functions may lose functionality as a result.

Reactivation. To restore backend function execution, you must resubscribe to any active Monthly or Pay Upfront plan. Backend functions will be reactivated upon successful payment.

Your account data (project configurations, generation history) will be retained for twelve (12) months following cancellation to facilitate reactivation. After this period, account data may be deleted in accordance with the Palpaca Data Processing Agreement.

4. Refunds

4.1 Pay Upfront Plans — No Refunds

Pay Upfront (yearly) plans are non-refundable under any circumstances. By purchasing a Pay Upfront plan, you acknowledge and agree that the discounted rate is offered in consideration of your irrevocable commitment to the full annual payment. No partial, prorated, or full refunds will be issued for Pay Upfront plans, regardless of usage, cancellation, or any other reason.

4.2 Monthly Plans — Limited First-Time Customer Refund

Monthly plan fees are generally non-refundable once a billing cycle has commenced. However, a limited exception applies to first-time customers only:

Eligibility: You must be a first-time Palpaca subscriber (no prior paid subscription on any plan).
Timeframe: The refund request must be submitted within two (2) business days of the date of your first payment.
Grounds: The refund is available only if you subscribed in genuine error — specifically, if the platform’s functionality did not match your reasonable expectations based on the information available on palpaca.dev at the time of purchase. Given that all users receive five (5) free credits upon signup to evaluate the platform before committing to a paid plan, this exception is intended for narrow circumstances only. This is not a “no questions asked” refund; you must briefly describe the discrepancy.
One-time only: This refund right may be exercised once per customer account. It is not available on subsequent subscriptions or renewals.

Recurring customers (i.e., customers who have previously completed at least one full billing cycle) are not eligible for refunds on any monthly plan charges.

4.3 Exceptions for All Plan Types

Regardless of plan type, Palpaca will issue a refund or account credit in the following circumstances:

Billing errors: If you are charged incorrectly due to a technical or administrative error on our part, we will issue a full refund of the overcharged amount.
Duplicate charges: If your payment method is charged more than once for the same billing cycle or subscription period, the duplicate charge will be refunded in full.
Service unavailability: If the platform experiences material downtime exceeding twenty-four (24) consecutive hours or seventy-two (72) cumulative hours in a single billing cycle, you may request a pro-rata account credit for the affected period. This applies to both Monthly and Pay Upfront plans.

4.4 How to Request a Refund

Email support@palpaca.dev with the subject line “Refund Request — [Your Account Email]”.
Include your account email, the date(s) of the charge(s), your plan type, and a description of the issue.
We will acknowledge your request within two (2) business days and aim to resolve it within ten (10) business days.

4.5 Refund Method

Approved refunds will be processed to the original payment method via Stripe. Depending on your payment provider, refunds may take 5–10 business days to appear on your statement. Account credits, where issued in lieu of refunds, will be applied to your next billing cycle.

5. Plan Changes

5.1 Monthly Plan Upgrades

If you upgrade to a higher-tier monthly plan during a billing cycle, the upgrade takes effect immediately. You will be charged the full price of the new plan tier, and the full credit allowance of the new tier will be allocated to your account. Your billing cycle resets to the date of the upgrade. Any unused credits from your previous tier remain in your account and continue to follow the rollover and expiry rules described in Section 2.2. No refund or credit is issued for the unused portion of the previous billing cycle.

5.2 Monthly Plan Downgrades

If you downgrade to a lower-tier monthly plan, the change will take effect at the start of your next billing cycle. You will retain your current plan’s credit allowance and features until then. No refund or credit is issued for the difference between plan tiers.

5.3 Switching Between Monthly and Pay Upfront

Switching from a Monthly plan to a Pay Upfront plan takes effect immediately. You will be charged the full price of the Pay Upfront plan, and the full credit allocation will be added to your account. Your active monthly subscription will be cancelled and your billing cycle will reset to the date of the switch. Any unused credits from your previous monthly plan remain in your account and continue to follow the rollover and expiry rules described in Section 2.2. No refund or credit is issued for the unused portion of the previous monthly billing cycle.

Switching from a Pay Upfront plan to a Monthly plan is possible only after your annual subscription period has concluded. No early termination or prorated refund of the Pay Upfront plan is available.

Upon creating a Palpaca account, you will receive five (5) free signup credits. No payment information is required to sign up or to use these credits. Free signup credits never expire and are consumed before all other credit types, as described in Section 2.2.

6.1 Referral Program

Customers with an active paid subscription (Monthly or Pay Upfront) may participate in the Palpaca Referral Program. When a referred user successfully installs the Palpaca application, both the referrer and the referee receive ten (10) referral credits. Referral credits never expire and are consumed before all other credit types, as described in Section 2.2.

6.2 Eligibility Requirements

To prevent abuse, referral credits are only awarded when the referred account meets all of the following criteria:

The referred user authenticates via HubSpot OAuth (no email-only registrations);

The referred user’s HubSpot portal contains at least 100 contacts at the time of installation;

The referred user’s HubSpot portal is at least sixty (60) days old.

Palpaca reserves the right to withhold or revoke referral credits in cases of suspected abuse, fraud, or manipulation of the referral system.

6.3 Non-refundability of Free and Referral Credits

Free signup credits and referral credits have no monetary value, cannot be exchanged, transferred, or redeemed for cash, and are non-refundable under any circumstances. Free and referral credits are not clawed back in the event that a refund is issued under Section 4 of this Policy.

7. Modifications to This Policy

Palpaca reserves the right to update this Policy at any time. Changes will be communicated via the email address associated with your account at least fifteen (15) days before they take effect. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Policy.

The latest version of this Policy is always available at palpaca.dev/legal/refunds.

8. Contact

For any questions regarding this Policy, please contact:

Sagewill S.r.l., trading as Palpaca

Via Panciatichi 16, 50141 Florence (FI), Italy

support@palpaca.dev